As a result of a lightning strike on our central station AT&T link/interface Monday 8/17, we are experiencing communication problems between many of our central station communicators and our central station operations center. As we are all working diligently to find a solution, your fire panels/communicators may go into a ‘communication error’ trouble condition that results in a panel internal audible sounding. In most cases, these can be temporarily silenced but with most equipment, within 24-hours the trouble will return along with the internal panel trouble audible. Thus, please be aware of this situation as we work ‘all hands on deck’ towards repairs/solution.
Thank you in advance for your understanding and patience as we work through this unfortunate situation.